Alerts
Escalation and acknowledgement
Send an escalation when an outage remains unacknowledged.
Configure escalation
- Add any extra destinations you want to use under Integration & API → Alert channels.
- Edit a monitor, open Alerts, and enable Escalation.
- Choose Escalate after and select the escalation channels, then save.
If no escalation channels are selected, the editor indicates that email, Telegram and all enabled channels are used. Escalation requires a supported plan.
Acknowledge an outage
Use the acknowledgement link included in a down alert to mark the outage as seen. Acknowledgement stops reminders and prevents escalation for that outage; it does not repair or pause the monitor. Recovery ends the outage.